Learn how to open support tickets by contacting Defender for Endpoint support. In case the suggested articles aren't sufficient, you can open a service request. Just start typing the question in the search box and articles related to your search will be surfaced.
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In the widget you'll be offered two options: Access the widgetĪccessing the new support widget can be done in one of two ways:Ĭlicking on the question mark on the top right of the portal and then clicking on "Microsoft support":Ĭlicking on the Need help? button in the bottom right of the Microsoft 365 Defender portal: If you’re outside the United States, see the global support phone numbers. Microsoft has taken the unusual step of sharing with us statistics from its customer support department in an attempt to convince us that the occurrence of. If you're an admin on the account, call (800) 865-9408 (toll-free, US only). If you're in the admin center, select Support > New service request. Roles that include the action /allEntities/allTasks can submit a case.įor general information on admin roles, see About admin roles. Sign in to Microsoft 365 with your Microsoft 365 admin account, and select Support > New service request. It's important to know the specific roles that have permission to open support cases.Īt a minimum, you must have a Service Support Administrator OR Helpdesk Administrator role.įor more information on which roles have permission, see, Security Administrator permissions.
Here’s what to do if you’re working with a Microsoft support agent and they tell you to open the Quick Assist app: The app connects your computer with the Microsoft support agent’s computer using a remote connection.
Quick Assist web appįor those using Windows 8.1 or supported Windows Server or macOS versions, the Quick Assist web app will get you help with your computer directly from Microsoft support agents.
Option Three - In Windows 10 or Windows 11, select the Search bar or Search icon, type quick assist, and select Quick Assist in the list of results.Īfter Quick Assist opens, enter the code provided to you by Microsoft. Option Two - Use the Start menu to open Quick Assist:įor Windows 11: Select Start > All apps > Windows Tools, then select Quick Assist.įor Windows 10: Select Start > Windows Accessories, then select Quick Assist. Option One - In Windows 10 or Windows 11, press Ctrl + Windows logo key + Q at the same time to open Quick Assist. To open Quick Assist, please follow these instructions: You can find the sales support phone number for your country on the Microsoft Store Support directory. If you encounter any problem with online request, phone support is available at (86) 40. Go to the Microsoft 365 admin center, choose Support > New service request. You can go to the Microsoft Store help page and look for a solution there or you can call them directly. Save time by starting your service request online. If you have issues with sales, shopping, or purchases, you can contact Microsoft for support. The side-by-side image above shows the old and new icons. Go Through Microsoft Store's Tech Support. For more information contact your support person or admin.
Note: If you are on a work or school device you may be restricted by corporate policy from installing or accessing the Quick Assist update in the Store.